Terms of Use

Last updated: 07/30/2026 · Version: 2.0

These Terms form a contract between you and TICKETBRAS TECNOLOGIA DA INFORMAÇÃO LTDA. Read them carefully: they contain limitations of liability, essential health and safety notices and rules on subscriptions and billing. If you do not agree, do not use the platform.

Governing version. This is a translation provided for convenience. The Brazilian Portuguese version is the authoritative text and prevails in case of any divergence of interpretation. Governing law and venue remain Brazilian.

1. Definitions

1.1. "Escute.ai", "the platform", "we": the service operated by TICKETBRAS TECNOLOGIA DA INFORMAÇÃO LTDA, CNPJ 54.237.233/0001-31, including website, PWA, apps and APIs.

1.2. "You", "user": the natural person who accesses or uses the platform.

1.3. "User Content": everything you record, dictate, type, submit or generate on the platform, including audio, transcripts and notes.

1.4. "AI Output": text, audio, summaries, suggestions and classifications produced by automated processing.

1.5. "Professional": a natural or legal person offering health or wellbeing services whom you optionally find, contact or authorise through the platform.

1.6. "Attention Mode" or "Accompaniment": a thematic configuration of the listening experience, free or paid.

1.7. "Hub": the Ticketbras e-commerce environment where subscriptions and payments are processed.

2. Acceptance, electronic contracting and capacity

2.1. By creating an account, ticking acceptance, starting a subscription or using any feature, you enter into this contract electronically, with full legal effect.

2.2. You represent that you are 18 or older with full legal capacity. Use by an adolescent requires consent and assistance of a legal guardian, who is responsible for such use.

2.3. If you accept on behalf of a legal entity, you represent that you have authority to bind it.

2.4. We retain electronic records of acceptance (date, time, document version and IP address) as evidence of contracting, under the Brazilian Internet Civil Framework.

3. What Escute.ai is — and is NOT

3.1. Escute.ai is a self-care recording and organisation tool, with AI-assisted listening features, and an optional means of intermediation between you and Professionals you choose.

3.2. Escute.ai does NOT provide healthcare, clinical care, psychotherapy, psychoanalysis, diagnosis, prescription or treatment, and does not present itself as doing so. We are not a clinic, practice, health plan operator or telehealth provider.

3.3. Escute.ai is NOT a medical device and has not been submitted for regulatory clearance as one. No feature may be used to diagnose, prevent, monitor, treat or alleviate disease.

3.4. Escute.ai is NOT an emergency, urgent care, on-call, rescue or crisis intervention service. We do not monitor your content in real time, there is no professional on duty, and we do not guarantee that anyone will read what you record, within any timeframe.

3.5. Escute.ai is NOT a surveillance, forensic, psychological assessment, report, certificate or evidence service, and its AI Output has no forensic, evidentiary, diagnostic or clinical recommendation value.

3.6. The platform does not replace medical, psychological, psychiatric, pharmacological, legal, financial or spiritual care.

4. Safety notices you acknowledge having read

4.1. If there is risk to life, a suicidal crisis, ongoing violence, overdose, severe withdrawal symptoms or any emergency, seek human help immediately: in Brazil, 188 (CVV), 192 (SAMU), 193 (Fire Department), 190 (Police), 180 (Women's Helpline), 100 (Human Rights), or go to the nearest health facility. Outside Brazil, contact your local emergency number.

4.2. Crisis resources, texts and phone numbers displayed on the platform are informational, may be incomplete or outdated, and do not constitute care, formal referral or any guarantee of response.

4.3. Never stop, reduce or change medication based on any content from the platform. Changing psychotropics, benzodiazepines, antidepressants or any drug requires medical supervision; abrupt discontinuation may cause serious harm, including seizure and death.

4.4. Thematic dependency features (alcohol, tobacco, betting, substances, medication, compulsions) are for support and recording. They are not a treatment, detoxification, tapering or rehabilitation programme and do not replace medical care, outpatient services, hospitalisation, mutual-help groups or a physician.

4.5. You are solely responsible for seeking care appropriate to your condition.

5. AI features — nature, limits and absence of warranty

5.1. The platform uses language models and automated processing, including third-party systems, to transcribe, summarise, organise and converse.

5.2. AI Output is generated statistically and may be wrong, incomplete, outdated, contradictory, fabricated ("hallucinated") or inappropriate to your situation. You must not treat it as truth, as professional guidance or as a recommendation.

5.3. AI does not detect emergencies, does not triage, does not assess risk and does not summon help. Absence of an alert does not mean absence of risk.

5.4. AI is not a person, has no therapeutic relationship with you, holds no professional duty of confidentiality and does not constitute a care relationship. Personification (names, voices, tone) is an interface device.

5.5. AI Output may vary across sessions, devices and versions. We do not guarantee consistency, reproducibility, availability of any specific model, language, voice, latency or continuity of memory.

5.6. We may change, limit, replace or discontinue models, voices and AI features at any time, including by decision of suppliers.

5.7. You agree not to use AI Output to decide on health, medication, treatment, self-harm, child custody, legal, financial or professional matters without qualified human validation.

5.8. It is prohibited to use the platform to train competing models, extract prompts, reverse engineer the systems, circumvent safety filters or induce prohibited content.

6. Your account

6.1. You must provide true, accurate and current information, and keep it so.

6.2. You are responsible for safeguarding credentials and for all activity in your account, including by third parties to whom you give device access.

6.3. An account is personal and non-transferable. Sharing, selling, renting or assigning an account or subscription is prohibited.

6.4. Report any unauthorised use immediately.

6.5. We may require identity, e-mail, phone or document verification for fraud prevention, and may refuse registration at our discretion.

7. Acceptable use — prohibited conduct

You agree not to, directly or indirectly:

• use the platform for unlawful, fraudulent, discriminatory purposes or in violation of third-party rights;
• record personal data of third parties, including health data, without a legal basis or authorisation;
• harass, threaten, defame, extort or humiliate any person, including Professionals and our staff;
• submit content that exposes, incites or instructs self-harm, suicide, violence, terrorism, child abuse or dangerous substance use;
• transmit sexual content involving minors, exploitation material or unlawfully obtained material;
• circumvent usage limits, quotas, minute metering, paywall, authentication or security controls;
• use automation, bots, scraping, mining, unauthorised load testing or access through unofficial means;
• decompile, disassemble, modify, create derivative works of, or attempt to obtain source code;
• introduce malware, exploit vulnerabilities, perform denial-of-service attacks or test security without our written authorisation;
• resell, sublicense, publicly display or commercially exploit the platform or its AI Output;
• create multiple accounts to obtain promotional advantage, free periods or undue credit;
• perform abusive chargebacks, unfounded disputes or any payment fraud;
• use the platform to deliver healthcare to third parties as though it were an approved clinical tool.

Breach authorises immediate suspension or termination, without prejudice to available legal remedies.

8. User Content and licence

8.1. Your content is yours. We claim no ownership over it.

8.2. You grant us a non-exclusive, worldwide, royalty-free, revocable and limited licence to host, store, reproduce, transmit, transcribe, translate, summarise and process your User Content solely to operate the features you activate and to comply with legal obligations, as described in the Privacy Policy.

8.3. You represent that you hold the necessary rights over what you submit and are responsible for it.

8.4. We may remove content that violates the law or these Terms, or upon order of a competent authority.

8.5. Feedback: suggestions, ideas and bug reports you send us may be used freely, without confidentiality, attribution or compensation.

8.6. Aggregated, anonymised and statistical data that cannot identify you may be used to operate, measure and improve the service, as permitted by law.

9. Professionals are independent third parties

9.1. Professionals listed, indicated, contacted or linked are autonomous and independent; they are not employees, agents, partners or representatives of Escute.ai and do not act on our behalf.

9.2. Clinical, ethical, technical and civil responsibility rests exclusively with the Professional, including conduct, confidentiality, professional council registration, documents issued and outcome of care.

9.3. We do not supervise, audit, credential, evaluate or guarantee the qualification, availability, integrity or clinical content of any Professional. Presence of a listing is not a recommendation, endorsement, quality seal or guarantee.

9.4. The relationship, fees, scheduling, form of care, contract and clinical records are agreed directly between you and the Professional. We are not a party to it.

9.5. Notifying is not attending. Features that notify a Professional do not guarantee reading, response, timeframe, on-call availability or care, and are not an urgent care channel.

9.6. We are not liable for billing, default, cancellation, refund, or moral or material damage arising from your relationship with a Professional.

10. Subscriptions, prices and billing

10.1. Paid features are offered by auto-renewing subscription, contracted and processed in the Ticketbras Hub and by third-party payment providers.

10.2. By subscribing, you authorise recurring charges to the payment method provided, until cancellation, including Pix Automático, card, bank slip or other available method.

10.3. Prices, frequency, taxes and conditions in force are those displayed at the time of contracting. We may change prices with reasonable prior notice; changes apply to subsequent cycles and you may cancel before they take effect.

10.4. Promotional periods, coupons and differentiated first months are granted at our discretion and create no vested right to renewal at the same price.

10.5. Right of withdrawal (Brazilian Consumer Code, art. 49): distance contracting may be withdrawn within 7 calendar days of contracting, with refund of amounts paid, as provided by law.

10.6. Outside the above, amounts for cycles already started are not refundable pro rata, save where required by law, in case of defect, or at our discretion.

10.7. Cancellation may be requested at any time; access continues until the end of the paid cycle and no further charge is made. There is no penalty, mandatory lock-in or retention call.

10.8. Paid accompaniments may include a minimum period disclosed at contracting; where applicable, the condition is displayed before payment.

10.9. Default, reversal, dispute or billing failure may suspend access immediately.

10.10. Credits, minutes and quotas are not currency, have no redemption value, are non-transferable, bear no interest, may expire as disclosed, and may be adjusted in case of abuse or fraud.

10.11. Purchases made in app stores are also governed by the rules of the respective store, including as to refunds.

11. Third parties, app stores and integrations

11.1. The platform depends on third parties: AI providers, hosting, telecommunications, payments, notifications and app stores. We are not liable for the acts, failures, unavailability or policies of such third parties.

11.2. Third-party links and content are displayed for convenience and do not imply endorsement.

11.3. In app stores, you acknowledge that these Terms are entered into with Ticketbras and not with Apple, Google or Microsoft; that those companies have no obligation to provide support or maintenance; and that, to the maximum extent permitted, they are not liable for any claim relating to the app.

12. Intellectual property

12.1. Software, code, trademarks, name, logo, visual identity, layout, texts, prompts, voices, knowledge base and other elements are owned by TICKETBRAS TECNOLOGIA DA INFORMAÇÃO LTDA or its licensors, protected by Brazilian Laws 9,279/96, 9,609/98 and 9,610/98.

12.2. We grant you a personal, revocable, non-exclusive and non-transferable licence to use the platform under these Terms. No other rights are granted.

12.3. Use of our trademarks without written authorisation is prohibited.

12.4. AI Output grants you no exclusivity and may be similar to output generated for other people.

13. Availability, changes and discontinuation

13.1. The service is provided "as is" and "as available". We do not guarantee uninterrupted operation, absence of error, compatibility with every device, preservation of history or any specific outcome.

13.2. We may perform maintenance, update, modify, limit or discontinue features, modes, voices, languages or the platform itself, with notice where reasonable.

13.3. We may impose technical usage limits (session duration, volume, frequency) to protect operations.

14. Disclaimer of warranties

To the maximum extent permitted by applicable law, we disclaim implied warranties of fitness for a particular purpose, merchantability, accuracy, absence of defect, continuity and results. Nothing herein waives non-waivable statutory consumer warranties.

15. Limitation of liability

15.1. To the extent permitted by law, including the Brazilian Consumer Protection Code, we are not liable for damages arising from: (a) acts, omissions or conduct of Professionals; (b) decisions you make based on records or AI Output; (c) unavailability, third-party failure, act of God or force majeure; (d) use of the platform as a substitute for healthcare or emergency services; (e) use in breach of these Terms; (f) loss of content by your action, a third party or a device; (g) third-party content.

15.2. We are not liable for indirect damages, lost profits, loss of opportunity, reflex damage or punitive damages, nor for damages arising from a pre-existing health condition.

15.3. Where limitation is permitted, our total aggregate liability is limited to the greater of (i) the total amount actually paid by you in the 12 months preceding the event and (ii) BRL 500.00.

15.4. Nothing herein excludes liability for wilful misconduct, fraud, violation of personality rights or liability that the law does not permit to be limited. If any clause is held invalid, the remainder stays in force and the invalid clause is construed to the maximum extent permitted.

16. Indemnification

You agree to indemnify and hold harmless Ticketbras, its subsidiaries, officers and staff against claims, losses, fines and legal fees arising from: (a) use of the platform in breach of these Terms or the law; (b) content you submit; (c) your improper processing of third-party data; (d) your relationship with Professionals.

17. Force majeure

We are not liable for non-performance caused by events beyond reasonable control, including failures of power, telecommunications, internet, cloud or AI providers, cyberattack, strike, pandemic, governmental act, natural disaster or war.

18. Suspension and termination

18.1. You may close your account at any time.

18.2. We may suspend or terminate access, with or without notice, for breach of these Terms, fraud, risk to the safety of persons or systems, default, legal requirement or order of an authority.

18.3. Termination does not affect obligations already due nor clauses that by nature survive (intellectual property, limitation of liability, indemnification, venue).

18.4. After termination, your data is handled under the Privacy Policy and applicable law, including statutory retention periods.

19. Communications

19.1. You authorise operational and transactional communications (security, billing, contractual changes) through the channels provided, including e-mail, notification and messaging.

19.2. Promotional communications may be refused at any time, without prejudice to operational ones.

19.3. Communications sent to the last registered e-mail are deemed valid.

20. Assignment

You may not assign this contract. We may assign it in corporate reorganisation, merger, acquisition or transfer of assets, preserving statutory guarantees.

21. Dispute resolution

21.1. Before judicial measures, the parties will seek an amicable solution for 30 days from written notice; this does not prevent urgent relief.

21.2. Complaints may be directed to our contact channel and, if you prefer, to consumer protection bodies and the consumidor.gov.br platform.

22. Governing law and venue

Brazilian law applies, including the Consumer Protection Code, the LGPD and the Internet Civil Framework. Statutory jurisdiction rules are observed, including the consumer's right to sue in the venue of their domicile.

23. Final provisions

23.1. These Terms, together with the Privacy Policy, constitute the entire agreement on the subject matter and supersede prior understandings.

23.2. Tolerance of a breach does not imply waiver, novation or amendment.

23.3. Headings are for organisation only.

23.4. In case of divergence between versions in different languages, the Brazilian Portuguese version prevails.

24. Changes to these Terms

We may update these Terms. Material changes will be communicated with reasonable notice; continued use after the effective date indicates agreement. Version and date appear at the top, and prior versions may be requested through the contact below.

25. Registration, accuracy and individual use

25.1. You represent that the data provided is yours, true and current, and you are civilly and criminally responsible for false declarations.

25.2. It is prohibited to create an account using a third party's identity, a fictitious name intended to defraud, or a temporary e-mail intended to circumvent promotional-period controls.

25.3. We may consolidate duplicate accounts of the same holder and close the surplus ones, preserving the content of the retained account.

25.4. Accounts are for individual use. Sharing with third parties, including family members, authorises suspension.

26. Technical limits, fair use and anti-abuse

26.1. Voice and text features are offered for personal use, in volumes consistent with continuous human use.

26.2. We may apply limits on session duration, number of sessions, request frequency and storage volume, adjustable to protect operations and other users.

26.3. Usage patterns inconsistent with human use — automation, simultaneous sessions across devices, anomalous volume — authorise immediate limitation, without refund for the period in which abuse occurred.

26.4. We do not guarantee unlimited capacity, and any plan's commercial description must be read together with this clause.

27. Generated content, absence of exclusivity and similarity

27.1. AI Output is not a work of authorship of yours or ours for exclusivity purposes and may be similar or identical to output generated for other people.

27.2. We do not guarantee originality, novelty, registrability or fitness for commercial use of any AI Output.

27.3. You are responsible for verifying whether your use of AI Output infringes third-party rights.

27.4. We are not liable for content you produce from AI Output, nor for consequences of its disclosure.

28. Interactions with AI models and providers

28.1. To operate, the platform transmits excerpts of your content to AI providers, to the extent necessary for the activated feature.

28.2. Providers have their own terms and may change models, retire versions, apply safety filters and refuse content. None of those decisions is ours.

28.3. Third-party safety filters may interrupt or refuse responses. This is not a service defect.

28.4. We do not guarantee that the same model, voice or quality will remain available.

29. Recording, transcription and audio

29.1. Voice features produce automated transcription, subject to recognition error, especially with noise, accent, overlapping speech or technical terms.

29.2. A transcript is not a faithful record, has no evidentiary value and must not be used as an official record of anything.

29.3. You must not use the platform to record third parties without their awareness.

29.4. We do not guarantee indefinite preservation of audio, transcript, summary or history.

30. Notifications, messaging and timing

30.1. Notification and messaging features depend on third parties (stores, operating systems, carriers, message providers) and may be delayed, fail or not be delivered.

30.2. We do not guarantee delivery, delivery time or reading of any notification, and no notification should be treated as a safety or health alert.

30.3. Absence of a notification must never be interpreted as absence of risk.

31. Sharing with Professionals and scope of consent

31.1. Sharing a summary with a Professional requires a specific, revocable act by you.

31.2. Revocation stops further sharing on our part. It does not erase what the Professional has already received nor what they must retain under professional council rules.

31.3. We do not control, audit or answer for the Professional's use of what they received.

31.4. Nothing herein creates a clinical record, report, certificate or document with public faith.

32. Professional accounts

32.1. A Professional represents that they hold active and regular registration with their professional council and are qualified for the activity performed, and is responsible for that representation.

32.2. We may require evidence and suspend registration in its absence, which does not constitute analysis or endorsement of qualification.

32.3. The Professional is solely responsible for their profile content, advertising and compliance with their professional code of ethics.

32.4. Presence of a listing is not accreditation, recommendation, seal or quality guarantee.

33. Promotions, coupons and referrals

33.1. Coupons, promotional periods and referral programmes are granted at our discretion, with their own rules, term and usage limits, and may be ended at any time.

33.2. Use of a coupon contrary to the published rule, creation of accounts to accumulate benefits, or referral fraud authorise cancellation of the benefit and of the subscription.

33.3. A promotional benefit creates no vested right to renewal on the same conditions.

34. Recurring billing, failures and reversals

34.1. Billing failure may trigger retries under the payment provider's rules, and suspension of access until regularisation.

34.2. Improper dispute (chargeback) over a service actually rendered authorises immediate suspension, collection of the amounts and costs incurred, and refusal of further contracting.

34.3. Taxes, conversion fees, IOF and payment-method charges are your responsibility where applicable.

34.4. Tax receipts are issued by the legal entity processing the sale.

35. Refunds — rules and limits

35.1. Beyond the right of withdrawal in clause 10.5, we may refund at our discretion, which creates no precedent or obligation.

35.2. There is no pro rata refund for partial use, loss of interest, change of mind outside the statutory period, or failure to obtain a result — this service promises no result.

35.3. Purchases made in app stores follow the refund policy of the respective store, over which we have no control.

36. Account security and responsibility for access

36.1. You are responsible for keeping your device secure, with screen lock and an updated system.

36.2. Access made with your credentials is presumed to be yours, absent timely notice and evidence of fraud.

36.3. We are not liable for content read by a third party with physical access to your unlocked device.

36.4. We may terminate active sessions and require re-authentication whenever there is an indication of risk.

37. Backup, content loss and continuity

37.1. We run backup routines for operational continuity; this does not constitute a storage, archiving or custody service contracted by you.

37.2. We do not guarantee recovery of content deleted by you, by a third party with access to your account, or lost through third-party failure.

37.3. We recommend that you independently retain any record you consider irreplaceable.

38. Vulnerabilities and security research

38.1. Testing security, running scans, exploiting flaws or accessing third-party data without our written authorisation is prohibited.

38.2. If you find a vulnerability, report it privately to the contact channel, without public disclosure and without accessing others' data.

38.3. Responsible disclosure creates no right to a reward, absent a formal programme in force.

39. Sanctions, export and use prohibited by law

39.1. You represent that you are not subject to sanctions preventing contracting and that you will not use the platform in a country or for a purpose prohibited by applicable law.

39.2. We may restrict access by region where required by regulation, order of an authority or obligation to a third-party supplier.

40. Accessibility

40.1. We pursue progressive adherence to digital accessibility good practices.

40.2. We do not guarantee compatibility with every assistive technology, system version or device configuration.

40.3. Access difficulties may be reported to the contact channel and will be considered in the product's evolution.

41. Third-party content, links and integrations

41.1. Third-party content, links and integrations are displayed for convenience, without editorial review by us.

41.2. We do not endorse, verify or answer for third-party information, products or services.

41.3. Using a third-party integration subjects you to that third party's terms.

42. Beta, experimental features and cohorts

42.1. We may make available features identified as beta, experimental or under test with a restricted group.

42.2. Such features are offered without any guarantee of stability, continuity or performance, and may be changed or removed without notice.

42.3. Participation in a test cohort creates no right to retention of the feature.

43. Minors, third-party accounts and assisted use

43.1. A legal guardian who allows use by an adolescent is fully responsible for such use, for the content recorded and for the charges.

43.2. If use by a child is identified, we will close the account and delete the data as required by law.

43.3. Creating or operating an account on behalf of a person unable to consent is prohibited.

44. Survival, entirety and order of precedence

44.1. Clauses on intellectual property, disclaimer of warranties, limitation of liability, indemnification, sanctions, venue and those that by nature must survive shall survive termination.

44.2. In case of conflict between these Terms and advertising material, these Terms prevail, except where consumer law requires the offer to prevail.

44.3. In case of conflict between these Terms and the Privacy Policy regarding data processing, the Privacy Policy prevails.

45. Contact

TICKETBRAS TECNOLOGIA DA INFORMAÇÃO LTDA · CNPJ 54.237.233/0001-31

Questions about these Terms: sac [arroba] ticketbras [ponto] com